- Product Only (Fulfillment by Ferguson):
- The fulfillment partner (Ferguson) will call within 1–2 business days to schedule delivery.
- Delivery is curbside only. Drivers may place the water heater in an accessible garage, but cannot bring it inside your home.
- If the item is not received by an adult member of the household, the product will be returned to the warehouse.
- Installation should be completed by the expected install date you selected during checkout.
- Install+ (Water Heater Warehouse):
- The installer will contact you within 2–3 business days to confirm project details, any conditions that may result in additional products costs, and to schedule an installation window.
- Installations should be completed within 30 days of purchase.
Install+ (Water Heater Warehouse): The experts at Water Heater Warehouse will reach out within 2-3 business days to confirm your project details and schedule an installation window. They will ask you some questions to identify if there may be any additional costs associated with the installation. Installations should be scheduled within 30 days of purchase.
Aug 25, 2025