The Basics

  • How do I cancel my order?

    To request an order cancellation, please email socalgas@care.enervee.com. We encourage order cancellation requests to be sent in within 30 minutes of placing your order so we can successfully cancel your order prior to it being picked and shipped. ***Please note:* If items have shipped you can n...

  • How do I contact Enervee Customer Support?

    Need assistance with an existing order or placing a new order? SoCalGas Support is available Monday - Friday, 9:00 AM to 5:00 PM Pacific Standard Time Phone Support:  844-539-0117 Email Support:   socalgas@care.enervee.com

  • How do I login into my SoCalGas marketplace account?

    First, go to the SoCalGas marketplace website and in the top right corner click the “Sign In” button. Here you can either sign-in or register with your email address.

  • How do I view my orders and status? 

    An order confirmation email is sent after each order is placed. You can view that specific order in one of three ways: The contents of the confirmation email Clicking the “View Your Order” link within the email, which allows you to view your full order In the Settings page, which you can view af...

  • What if the system can’t validate my details?

    Please contact Enervee Customer Support via socalgas@care.enervee.com or +1 (844) 539-0117 Monday - Friday 9am - 5pm PST.

  • What is the Enervee Score?

    The Enervee® Score. Actionable energy efficiency. The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the ran...

  • What order status emails should you receive?

    You can expect to receive multiple order related emails throughout the order process. Please double check your spam folder for emails from socalgas@care.enervee.com and Best Buy.com

  • Where is Eco Financing?

    Last fall, we launched Eco Financing on our marketplace, offering our customers a better way to pay for energy-efficient appliances. Backed by the State of California GoGreen Home program, this beta version introduced instant online financing with no money down, no hidden fees and industry-low mo...

  • Will SoCalGas benefit from my purchase and financing?

    SoCalGas will not receive any financial benefits or profits from your purchase or financing. This program is exclusively provided to SoCalGas customers to save on purchasing energy-efficient appliances, energy consumption and energy costs.