FAQ & Customer Support

• Can I pick up in store?
• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How does Best Buy fulfillment work?
• How do I process my return or exchange?
• How do I schedule my delivery?
• How long will it take for my order to ship?

See all articles in About Best Buy Fulfillment →

• What are your return policies?

• Eco-financing FAQs

• How do I know which products are eligible for rebates?
• How long does it take to receive my rebate?
• What if I am ineligible for SoCalGas rebates?
• What if I’m having issues claiming a rebate?
• What options do I have for receiving the rebate?
• Which products qualify for rebates?
• Who can claim a rebate?

See all articles in Rebates →

• Do I qualify for the SoCalGas Energy Savings Assistance Program or CARE Program?

• How do I cancel my order?
• How do I contact Enervee Customer Support?
• How do I login into my SoCalGas marketplace account?
• How do I view my orders and status? 
• What if the system can’t validate my details?
• What is the Enervee Score?
• What order status emails should you receive?

See all articles in The Basics →

• Can I finance my water heater purchase?
• Do you price match?
• How do I get my water heater rebate?
• How will my water heater order be delivered or installed?
• What is included in the Install+ package from Water Heater Warehouse
• What’s the difference between Install+ and Product Only purchases?
• What’s the return policy?

See all articles in Water Heaters →